Returns

If you change your mind you can return the item within 7 days of receiving your order. We are unable to accept returns on items after 7 days. We will issue a full refund as long as the item is in original condition with packaging. Please include a copy of the invoice with your return. Email us at returns@pomelohome.com.au with your details. You will be responsible for the return shipping cost. Please note- there are no exchanges, credit notes or refunds for sale items.

Damaged Items

We inspect every product carefully before sending it to you. If you do receive a damaged product please contact us at returns@pomelohome.com.au within 7 days of receiving your order to arrange a replacement.

We usually request photos to confirm that the item is faulty, damaged or not as described, but we do reserve the right to request that items be returned for inspection before issuing a refund. Please ship in protective packaging, as goods damaged in return shipping will not be refunded. Once we have received the item back in good order and confirmed the fault or damage, we will refund both the cost of the item and the shipping costs or provide a replacement item.

Shipping & Delivery

All goods will be sent by courier, at a flat rate of $10 nationwide. They will usually be shipped the next working day. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends or public holidays will be processed on the next business day.

For all international orders, please email us at sales@pomelohome.com.au so that we can quote you delivery charges.

Payment

When shopping online we provide a safe and secure method of payment through credit card or Paypal. After ordering online you will be emailed an automatic confirmation email with your order details. Please contact us if you would prefer to do a direct transfer and we will provide our bank details.

Free Gift Wrap

We will happily gift wrap your goodies at no extra cost. Just ask nicely with a little note in the comments section of your order, and we will make it look pretty for you.

Wholesale & Trade

If you are interested in stocking our products in your shop or you are an interior stylist, we would love to hear from you. We have a full wholesale& trade pricing list, so for more information and to register please have a look at our Wholesale – Terms & Conditions.There is a minimum order requirement for all wholesale orders.